Director of Finance & Operations (Full-Time)
Overview of the Organization:
Chhaya is the only South Asian and Indo-Caribbean Community Development Corporation (CDC) in the nation. Our mission is to build community power, housing stability, and economic well-being of the South Asian and Indo-Caribbean communities in New York. Since our founding in 2000, Chhaya has helped prevent hundreds of foreclosures, assisted first-time homebuyers in obtaining thousands of dollars in down-payment assistance, led the basement legalization campaign in New York City, provided individuals with key immigration services to better navigate daily life, empowered families with financial management tools and skills, and fostered the civic engagement of thousands of South Asian and Indo-Caribbean New Yorkers. As a leader in New York City’s housing and economic justice sector, Chhaya is poised for significant organizational growth and development. Chhaya has its main office in Jackson Heights and a second location in Richmond Hill – two neighborhoods with vibrant South Asian, Indo-Caribbean, and immigrant communities.
Summary of the Position:
Chhaya seeks an experienced Director of Finance & Operations who will be a member of the organization’s leadership team. This individual will be a mission-driven, strategic, systems oriented, and innovative leader whose ultimate role is to advance the organization’s effectiveness, scale, and sustainability. As a member of the senior team, the Director of Finance & Operations will work in partnership with the Executive Director, the board, senior management, and the operations team to develop and implement Chhaya’s strategic goals. This role’s primary responsibility will be to build and strengthen systems that underpin organizational success. They will have key operational responsibilities for administration, finance, and people operations. The Director of Finance & Operations will also support the management of key organizational relationships including the organization’s Board of Directors, advisors, funders (government, foundations, corporations, and individuals), vendors, consultants, and partner organizations.
The Director of Finance & Operations will report to the Executive Director.
- Strengthen the organization’s standards of excellence and ensure integration across the organization to maximize effectiveness in accomplishing goals and advancing Chhaya’s mission
- Support, develop, and work in partnership with the Executive Director to execute key strategies and initiatives
- Lead the development and enhancement of key administrative systems, including people operations, professional development, and financial management
- Build authentic, deep relationships across Chhaya in order to keep a pulse on the organization and ensure that the vision and approach to our talent work is responsive to the needs of the organization and the staff who work here
- Create a clear charge for self and others in pursuit of operations and talent goals and build an aligned plan to reach those goals
- Manage and oversee two operations staff members and accounting consultants (CPA firm and auditor)
- Work closely with Executive Director and senior staff in the creation and monitoring of annual operating budget, with timely month-to-year closings, and annual and long-term budgeting
- Oversee function and integrity of financial systems and records
- Work with team to ensure appropriate evolution of financial systems to match strategic plan
- Manage and oversee the financial management of the organization, including expense management, grant and donation management, and reporting management
- Ensure the organization adheres to financial reporting requirements (federal, state, and local regulations, grant and funder requirements, industry standards, etc.)
- Work with the accounting team (external CPA firm) and staff to ensure financial policies and procedures adhere to contractual requirements and industry standards
- Strengthen and oversee internal financial reporting and review processes; monitoring financial performance, and providing projections and analyses to the organization’s leadership
- Manage the annual and grant audit processes, ensuring a clean and seamless audits
- Develop financial reports for Board meetings, and support the Treasurer and Executive Director in presenting the reports at meetings
Operations and Administration
- Oversee technology systems and vendor management org-wide to ensure that all staff have the tools and resources needed to work effectively
- Assume leadership of office management and facilities and ensure they meet the current and future needs of the organization
- Set vision for executive administrative support and seek and manage the aligned resources to meet that vision
- Build upon the existing vision and approach for operations (goal setting, team meetings and routines, executive support, etc.) to ensure strong planning, alignment, and execution across the organization
- Act as chief liaison between the staff and board members, ensuring the board is receiving regular updates and being engaged in a meaningful and impactful way
- Ensure staff are supporting the various board committees to be effective and the organization is meeting by-laws requirements
- Engage prospective board members and support the board in meeting its membership goals
- Work with the Director of Development and Director of Programs to ensure board members are engaged to support fundraising and programmatic efforts
- Support the Executive Director to engage with the board regularly to ensure alignment on short term and long term organizational goals and strategy
- Serve as the organization’s culture champion, helping create an inclusive space for staff to perform their best with opportunities for growth and development
- Oversee and ensure compliance for human resources functions and processes, including hiring, payroll, employment policies, benefits, and performance management.
- Lead the execution of the existing vision and approach for hiring, training, and supporting staff with a focus on growth mindset and career development
- Support professional development and the mentoring of staff throughout the organization; identifying opportunities for staff growth in expertise, knowledge, and skills
- Implement and manage the organization-wide annual performance evaluation process and performance against organizational goals; Assume ownership of our centralized structures for ongoing performance and professional development conversations
- Manage and oversee the growth and development process and overall training opportunities for the organization
- Develop, administer and revise HR policies based on current industry employment standards and laws
- Manage and develop onboarding and offboarding process for employees
- Lead union negotiations, including analysis and impact of potential policy and benefit changes
- Set a vision for routines, events, and habits that promote strong connection and experience for staff (e.g. recognition, team building events, holiday parties, going away parties, celebrating personal milestones, etc.) and manage operational staff to execute
- Build infrastructure and manage human resources compliance items (offer process, salary negotiations, employee handbook, union bargaining agreement, compensation philosophy, salary benchmarking, compensation increase recommendations, employee relations/complaints)
- Coach and develop managers to regularly and successfully engage their reporting staff around performance and professional development
- Develop, oversee, and help implement internal Chhaya policies and practices that relate to diversity, equity, and inclusion, and other areas that relate specifically to the broader Chhaya mission
As a member of the Chhaya staff, additional responsibilities may be added related to special events, critical initiatives, and other special cases that require full staff participation (some evenings and weekends). Further, as a member of the management team, the Director of Finance & Operations is expected to lead by example and help build a culture of ownership, accountability, fairness, inclusiveness, and fun.
- Track-record in planning and directing an organization’s strategy and operations
- Three to five years of financial management experience, including experience with managing budgets, planning, and financial reporting to senior leadership
- Five years of experience with people management, including providing feedback and coaching and executing performance management plans
- Experience creating, implementing, and overseeing complex initiatives with multiple partners
- Track record of managing organizational and team performance, including motivating teams, setting clear performance objectives, managing staff, and setting up organizational systems
- Strong track record of success in, and understanding of, the management of government contracts and grant management and reporting
- Excellent time management and prioritization skills
- Skillful relationship manager with the ability to navigate sensitive and politicized spaces, relationships, and decision-making
- Excellent communication, public speaking, meeting facilitation, and writing skills
- A self-starter with an entrepreneurial spirit with a passion for organizational growth and progress
- Integrity, compassion, and principled leadership
- Thrives on making an impact and is knowledgeable in housing and economic justice issues
- Educational background/coursework in accounting and/or business administration, preferred
- Knowledge of South Asian, Indo-Caribbean, and Immigrant communities of New York City
- Fluency in a South Asian language is preferred
- Sense of humor – a plus.
Salary Range: $80,000 – $110,000, Annual Salary
How to Apply:
Please send a cover letter, resume, two references, and a brief writing sample to firstname.lastname@example.org with the subject line “Director of Finance & Operations – Application”.
Applications will be accepted until May 15, 2022.
Chhaya CDC is an equal opportunity organization that celebrates and embraces diversity. Chhaya does not discriminate on the basis of caste, race, religion, color, sex, gender identity, sexual orientation, age, or any other identities covered by appropriate law. All employment is decided on the basis of qualifications, merit, and organizational need.