Flood Resources for Homeowners & Tenants

FEMA Disaster Recovery Centers

New York State and FEMA have set up Disaster Recovery Centers in counties designated for Individual Assistance under the major disaster declaration for the Remnants of Hurricane Ida. Recovery specialists from FEMA and the U.S. Small Business Administration will be available to answer questions and provide information on the types of federal help available to homeowners, renters and business owners as a result of the major disaster declarations stemming from the hurricane.

• BROOKLYN – Medgar Evers College – 231 Crown Street, Brooklyn, NY 11225
• QUEENS – Queens College, Student Union – 152-45 Melbourne Ave, Flushing, NY 11367
• THE BRONX – Hostos Community College – 450 Grand Concourse, E. Building C, Bronx, NY 10451
• YONKERS – Grinton I. Will Library – 1500 Central Park Ave, Yonkers, NY 10710
• MAMARONECK – Mamaroneck Village Court Clerk – 169 Mount Pleasant Ave, Mamaroneck, NY 10543
• STATEN ISLAND – College of Staten Island, Gymnasium Building R1 – 2800 Victory Blvd., Staten Island, NY 10314

NYC Emergency Service Centers

New York City has opened an Emergency Service Center in each borough to connect community members to city and nonprofit resources. The locations are:

• THE BRONX – 2365 Waterbury Avenue, Bronx, NY 10462 (P.S. /M.S. 194)
• BROOKLYN – 71 Sullivan Street, Brooklyn, NY 11231 (P.S. 15)
• MANHATTAN – 215 W 114th Street, New York, NY 10026 (I.S. 88)
• QUEENS – 4602 47th Avenue, Woodside, NY 11377 (M.S. 125)
• STATEN ISLAND – 80 Willowbrook Road, Staten Island, NY 10302 (I.S. 51)

• Department of Social Services will assist with enrollment in SNAP benefits, cash assistance, and public health insurance, and help connect people with emergency food assistance. English and Spanish speakers will be available to assist with enrollment.
• Housing Preservation and Development be providing information about resources to homeowners and advise tenants how to proceed with getting an inspection if there was a lot of damage and they believe they cannot return.
• Department for the Aging will assist in case management and senior employment.
• Mayor’s Office of Immigrant Affairs will assist with language and immigrant issues.
• Small Business Services will assist small business owners who were impacted by the storm.
• Referrals and information for pump out assistance for residents who still have standing water in their homes.
• Department of Buildings will be able to answer questions from the public related to damaged structures, conducting repairs or renovations, and to provide guidance regarding the filing of construction projects with DOB.
• Department of Health and Mental Hygiene will provide mental health counseling.
• American Red Cross in Greater New York will assist in disaster relief management — including referrals, distribution of emergency supplies, and applying for assistance — and mental health counseling.

Transitional Sheltering Assistance (TSA) Hotel Locator

You must have a FEMA registration ID and approval from FEMA to participate. Click to find a participating hotel .

You may also call the FEMA Helpline from 7 a.m. to 1 a.m. ET, 7 days a week:

• 1-800-621-3362 (711 or VRS available)
• TTY 1-800-462-7585
• If you use a relay service (a videophone, InnoCaption, CapTel, etc.), please provide your number assigned to that service. FEMA must be able to contact you. Be aware that phone calls from FEMA come from an unidentified number.

FEMA Disaster Assistance is Open

You can now apply for assistance and check the status of your case online .

Once you have applied for FEMA assistance, your case will be reviewed. Our agents will not be able to provide information about your damage assessment. A FEMA Inspector will call you to set a time and date to assess your damage. Please continue to monitor the status of your case online.

FEMA Helpline agents are available from 7 a.m. to 1 a.m. ET, 7 days a week:

• 1-800-621-3362 (711 or VRS available)
• TTY 1-800-462-7585
• If you use a relay service (a videophone, InnoCaption, CapTel, etc.), please provide your number assigned to that service. FEMA must be able to contact you. Be aware that phone calls from FEMA come from an unidentified number.

Damage Reporting & Immediate Needs

• Please report any damage such as down trees, damaged roads, or other hazardous conditions using the NYC Damage Report website.
• NYC Water Damage or Loss Claim Form or email action@comptroller.nyc.gov
• Those who need temporary shelter can contact the Red Cross at (877) 733-2767 or call 311
• If you are experiencing any flooding that includes sewage, please report to the Department of Environmental Protection immediately.

Flood Insurance Claims

• New York’s Department of Finance has a helpful guide for how to file a claim with your insurer.
• FEMA’s guide to understanding flood insurance

Home Repairs

• Low-income homeowners may qualify for low- or no-interest loans through NYC’s HomeFix program.
• Low-income seniors may qualify for assistance for emergency repairs through NY’s RESTORE program.
• FEMA assistance is available for eligible homeowners. Visit disasterassistance.gov

Other Resources

• The Red Cross is providing flood kits for homes, please call 877-733-2767
• The NYC Dept of Environmental Protection can assist with pumping if you still have water or sewage in your home. You can contact them through 311.